Refund Policy

Return Policy

All returns of ExoCube® products require prior authorization. Customers must obtain a Returned Merchandise Authorization (RMA) number before returning any product.

RMA numbers are valid for thirty (30) days from the date of issue.

A 15% restocking fee may apply to returned items following quality inspection.

1. Requesting an RMA

To request an RMA authorization, please contact ExoCube customer service.

Email: info@exocube.com

When requesting an RMA, please provide the following information:

• Customer name and contact information
• Product name
• Lot number or serial number (if applicable)
• Invoice or order number
• Reason for return

2. Returns for Credit or Refund

Only new and unused products may be eligible for return.

Single-use sterile kits may only be returned if:

• All components remain unused
• Original sterile packaging is intact
• The product is returned within 30 days of the invoice date

Products that have been opened, used, or compromised cannot be accepted due to safety and regulatory requirements.

3. Products Damaged During Shipment

If your shipment arrives damaged:

• Take photos of the damaged shipping container and product.
• Notify ExoCube within 1 business day of delivery.

Failure to report shipping damage within this timeframe may affect eligibility for replacement or refund.

4. Warranty Returns

If you believe a product has a defect in materials or workmanship, please contact ExoCube customer support to determine if the item qualifies under our limited product warranty.

Warranty claims may require product inspection by our Quality Assurance department.

5. Preparing Your Return

Once you have received your RMA number:

• Clearly write the RMA number on the outside of the shipping box.
• Return the product in its original packaging.
• Products returned without original packaging may incur additional repackaging fees.
• Carefully package the product to prevent damage during transit.
• Ship the return using a carrier that provides tracking and traceability.

Returns received without an RMA number may not be accepted.

6. Quality Inspection

All returned products will be inspected by our Quality Assurance department before any credit or refund is issued.

If a returned item is determined to be:

• used
• damaged
• incomplete
• non-sterile

the return may be rejected and the customer will be notified.

7. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• shipping damage
• manufacturing defect
• incorrect order fulfillment

ExoCube does not provide return shipping labels unless otherwise agreed in writing.

8. Return Address

Please ship authorized returns to the address provided during the RMA approval process.

Do not ship returns without receiving an RMA number.

9. Contact

For any questions regarding returns, please contact:

ExoCube® Customer Support

Email: info@exocube.com